Virtual Assistant · Valenzuela City, PH
MARK JAMES
ESTRELLA
›
About
Who Am I?
Detail-oriented and proactive Virtual Assistant with experience supporting executives and teams in fast-paced environments. Known for strong communication skills, high accountability, and the ability to manage multiple priorities with efficiency and discretion. Committed to delivering organized systems, smooth operations, and reliable day-to-day administrative support. Highly adaptable and results-driven, with a proven background in optimizing high-volume workflows, cross-team communication, and complex operations across Escalations and premium SuperHost customer care, Team Lead Virtual Assistant (TLVA) leadership, procurement cycles, and real estate data systems. Adept at leveraging modern AI tools, video editing software, and project management applications to streamline remote business efficiency.
Capabilities
What I Bring to the Table
Administrative & Executive Support
- ›Calendar Management
- ›Meeting Coordination
- ›Travel Booking & Reservations
- ›Inbox Management
Operations & Team Leadership
- ›TLVA Coordination
- ›Workflow Optimization
- ›Process Improvement
- ›Training Materials Design
- ›Trainee Progress Tracking
- ›EOM Performance Reporting
Marketing & Client Care Support
- ›Social Media Posting
- ›Email Newsletter Distribution
- ›Client Database Integrity
- ›Marketing Material Design
- ›Video Editing & Content Creation
Transaction & Property Coordination
- ›Real Estate Contract Preparation
- ›Asset Documentation
- ›Transaction Board Tracking
- ›Lead Pipeline Management
Finance & Procurement Support
- ›Invoice Validation
- ›Payment Approvals
- ›Procure-to-Pay Cycles
- ›QuickBooks Data Updates
Stack
My Tech Arsenal
The tools I use to get the job done
Salesforce
Skype
Zillow
MS Office
SAP
QuickBooks
Canva
CapCut
Loom
ClaudeSalesforceSkypeZillowMS OfficeSAPQuickBooksCanvaCapCutLoomClaude
Zoom
RingCentral
Google Workspace
OneDrive
Oracle
monday.com
Slack
Premiere Pro
ChatGPT
GeminiZoomRingCentralGoogle WorkspaceOneDriveOraclemonday.comSlackPremiere ProChatGPTGeminiCareer
My Professional Journey
POWER REAL ESTATE GROUP
Team Lead Virtual Assistant (TLVA)
- Coordinated daily remote operations across Slack channels and internal systems
- Assisted in training sessions and onboarding programs for remote team integration
- Supported trainees through 4-week courses with guidance, feedback, and direct coaching
- Prepared training materials, interactive modules, and trainee logistics logs
- Tracked team progress, reviewed applicant intro videos, created EOM performance reports, updated GHL pipeline
IVAN SAVANT TEAM
Administrative Assistant & Client Care Coordinator
- Updated and maintained real estate CRM platforms (FollowUpBoss, Compass) for clean data pipelines
- Created high-impact marketing materials: brochures, flyers, postcards, and digital media content
- Managed client relations via automated birthday cards, email campaigns, and monthly newsletters
- Compiled property information, uploaded marketing photos, published active listing emails
- Audited platform ecosystems monthly to preserve information transparency and listing accuracy
BLUE HERON REALTY CO.
Specialized Virtual Assistant
- Managed client and property info via social media, transaction boards, and digital file organization
- Monitored real estate market trends, sent targeted listing alerts, contacted clients for updates
- Verified contracts, reviewed documentation for compliance, uploaded transaction summaries to SkySlope
KELLER WILLIAMS REALTY
Real Estate VA & Transaction Coordinator
- Prepared legal contracts and property transaction documents
- Tracked progress on SkySlope and Dotloop boards
- Updated QuickBooks accounts, handled executive email and calendar coordination
- Managed Zillow lead follow-up sequences and automated communication touchpoints
TDCX (AIRBNB ACCOUNT)
Resolution Support Ambassador — Escalations & SuperHost Support
- Selected for specialized Escalations Team to handle complex, high-volume customer issues
- Provided premium resolution support for top-tier Airbnb SuperHosts via email, chat, and phone
- Mediated critical disputes and financial inquiries with high emotional intelligence
- Owned case documentation cycle using Google Sheets and internal ticketing systems
ACCENTURE INC.
Financial Support Analyst & SME — GlobalFoundries Account
- Appointed as SME for operational guidance, process training, and advanced troubleshooting
- Supported international AP and BuyerDesk operations: invoice flows, transaction validation, approvals
- Served as primary remote contact for global suppliers, resolving transactional discrepancies
- Delivered documentation and tracking solutions to enhance remote team efficiency
ACCENTURE INC.
Procurement to Pay Operations Associate — Delta Air Lines Account
- Managed vendor communications, cross-checked invoice queries, executed payment approval workflows
- Monitored digital work queues and met strict daily deadlines
- Maintained data accuracy across corporate procurement databases and cloud ERP systems
TELEPERFORMANCE
Customer & Technical Support Representative — Wyndham Hotels
- Managed booking inquiries, reservation requests, and account updates for guests and loyalty members
- Resolved technical account issues and software troubleshooting for platform users
- Maintained professional correspondence to drive client satisfaction and account retention
Education
Bachelor of Secondary Education
Nueva Vizcaya State University
Connect
Let's Work Together
Ready to delegate and focus on what matters most? Let's connect.
maestrella2717@gmail.com
Phone / Viber
09284301285
Location
Marulas, Valenzuela City, PH
mark-james-estrella
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